Your service People

Worth checking:

• How many customers come back with a positive experience?
• What is your customer experience?
• What are your customers complaining about?
• What is the level of skill of your service personnel in dealing with objections?
• What do organization members say about your internal service?
• Is the service center working optimally?

Quality service is measured by the service experience experienced by your external and internal customers.

How It Works?

After diagnosis, with the option of an undercover client, you will build a work plan in which personal and group work can be built to advance work processes, acquisition of skills, training and supervision on the service performance that will be repeated for him repeatedly.

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